FAQ

How long do I have to wait for my order to be processed and shipped?

We take 2-4 days to process your order, then it may take 2-3 weeks for delivery to arrive at your address.

 

Do you deliver internationally?

Yes, absolutely. We ship worldwide.

 

Where do you ship the products from?

Our offices are in France, our international warehouse is based in China.

Do you offer order tracking?

Yes, a tracking number will be available within 3 days of your order. You can request it by email at kawaiiaddictshop@gmail.com

Items are missing in my order: what to do?

 

Please note that you may receive your order in several different packages depending on the items ordered from multiple warehouses. If items are missing, you may receive them in a separate shipment very soon.

What if I receive a damaged item?

We are sorry for the inconvenience. Please send us a photo to kawaiiaddictshop@gmail.com and we will return the article as soon as possible.

Where are you located?

Our offices are located in Angers, France.

I have not received my order, what should I do?

We are sorry for this delay. The shipment may sometimes take a little longer due to customs procedures. You can at any time follow the progress of your order, and if you need to call us, you can do it at any time by email to kawaiiaddictshop@gmail.com

What is your refund policy?

We take steps to address any issues our customers may encounter with their items. If you would like to get a refund, we will be able to process it within 30 days of the order date for the correct item.